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Click to return to Gigajob Australia's homepage. This is a CV of a candidate looking for a job as:

IT Engineer (#162,880,570) 

Location: Melbourne (Victoria), Australia (CV #162,880,570)

profile picture cv
 

Provide high quality IT service in relation to all staff request and promote a positive image of the IT services team. Provide first line techincal support, answering support queries via phone, email and face to face. Ensure telephone and email enqiuires and service request in relation to IT issues are appropriately and professionally handled, within acceptable timeframes. Provide second level of technical support services to users across business systems, laptops, desktop, smart phons, tables and peripheral equipement including printers/scanners and IP telephony equimpment. Escalate issues appropriately if they cannot be resolved within agreed timeframes. Monitor the progress of all service requests, taking the ownership and responsibility to ensure closure within agreed timeframes. Effectively communicate with clients throughout the service request process and ensure progress update are provided. Determining the nature of faults and the steps required to rectify it. Create and maintaining email and active directory configuration profiles for new users. Creating and administrating Microsoft Exchange email accounts. Document and maintain help desk policies and procedures. Train and supervise other support engineering staff. Track, monitor and report on all help desk incidents within defined customer service levels. Troubleshooting exist systems all available means. Responsible for administering network servers, which are network printer server, active directory and file sharing, E-Mail server, by using Windows 2008 Server on a virtual server. In addition to installation and configuration of Active Directory, and DHCP as part of Domain Controller Server. Select hardware specifications for different user requirements of members of the Iraqi Operation Center office. Maintenance and delivery of hardware, software and other services. Update and maintain office inventory in collaboration with Logistic department. Provide office staff with training on software, including MS Office, and MS outlook. Provide support in Microsoft 2003, 2008 Server, Cisco Switches and Router. Conduct research and advice on solutions to technical problems. Any other duties as may be requested by the Operation Specialist. Assisted in the day-to-day support operations of customer queries on network and Internet services. Travel to offsite locations to perform related work; transport equipment and materials to and from remote work sites; and respond to emergencies. Perform and coordinate cable installations of computer network and internet connections. Support selected software installation on workstations and servers. Installation & Configuration of E-mail clients on different platforms and supporting web based mail administration. Terminate various types of cabling for connectivity to various types of electronic equipment, and install wireless network equipment. Ensure the system is secure, without possibilities for security violations and downtime.

Personal Details

Name
Ziad Al-Shams
Gender
Male
Age
37 Years

Job Details

Employment Status
Full time or Part time
Type of Salary
No payment
Preferred Job Location
Town
Melbourne
Post Code
AU-3000
District
Melbourne City
State
Victoria
Country
Australia

Educational Qualifications

Highest Qualification
Bachelor's degree  (Computer and Software engineer) from University of Technology  with 68.8 Marks / Grade / Class

Professional Details

Professional Experience
10 Years
Languages known
English  (Expert)
Arabic (Expert)
  • Statistics for this Jobseeker's Posting

    Gigajob-ID
    162,880,570
    Posted
    > 99 days ago
    Short-Link
    https://en-au.gigajob.com/162880570.html
    Seen in Search Results
    This ad was matched 116 time(s) in Gigajob search results
    Page Viewed
    This ad was viewed 24 time(s) by Gigajob users